Frequently Asked Questions

 

Q: ARE SWIMSUITS REFUNDABLE AND/OR EXCHANGEABLE?

A: We do not offer refunds unless there is a defect or mistake on our part, so please make your selection carefully. You may exchange your swimsuit within 10 days of receiving your order. Swimwear must be in unused condition, free of stains, perfume, smoke, etc. 

Q: DO YOU TAKE CUSTOM ORDERS?
A: Yes! If you have something particular in mind that you would like custom made, let us know. We can also make matching swimsuits or outfits for your bridal party, group/team, bar/restaurant uniforms, or any occasion. We can also make swimsuits and costumes to match your themed shoot or set.

Q: DO YOU OFFER HOUSE CALL SERVICE FOR PRIVATE FITTINGS?
A: Yes, we do offer house calls for fittings in the privacy of your home or office. Click here for more information. 

Q: HOW DO I CARE FOR MY NEW SWIMSUIT?
A: Our swimsuits can last several years with the right care. If you want your new swimsuit to have a long life, always hand wash your swimsuit in cold water, using a mild dish soap (do NOT use Woolite or bleach). The dish soap helps break down oils and lotions. Never put your swimsuit in the washing machine. All swimwear fabric is delicate and made of nylon with tiny elastics that will break, deteriorate over time in a spin cycle, stretching out and weakening the fabric. Always wash your swimsuit after every use, especially after being in a chlorinated swimming pool or hot tub, and then lay flat or hang to dry. Keep in mind that larger swimsuits can stretch out if hung on a line too long, due to the weight of the fabric.

Avoid sitting on or leaning up against abrasive surfaces such as pool ledges and anything with velcro, as these things will snag your swimsuit. If you get a snag, you can use your fingernail to scratch the back of the fabric behind where the snag is. This will usually pull the snag out.

If you have any other questions, please email me at: blackcatjoboutique@gmail.com